Department of Social Services

Ellen Abbott / WRVO News

Onondaga County is turning to technology to try and cut back the lines for people waiting for help in the Department of Social Services. The county is the first in the state to install kiosks to divert some of the need for visits to case workers.

Onondaga County is making massive changes to the part of its bureaucracy that helps families and individuals in need. The recently passed county budget reshuffles the traditional way residents have been getting services for years.