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In the age of COVID-19, most people follow social distancing and mask guidelines when they enter stores and restaurants. But then there are the nightmare customers who won't comply.
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Companies from Ford to Microsoft are part of a growing protest over how the social media giant handles hate speech and other harmful content.
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Washington, D.C., is the latest city to consider banning businesses from rejecting cash. Opponents of cashless stores say they discriminate against low-income, homeless and undocumented people.
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Do you know what time it is?If you just looked at a clock and were prepared to tell me “It's 8:30” or “It's noon” or some other time, you're probably just…
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Lots of people in many organizations across the world try to find some connection between their organization and a holiday in order to get news coverage…
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I'd rather miss the opportunity to say something because I took too long to speak up, than regret saying something before thinking about it. A lesson I've…
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As an executive of an organization, who do you believe your key stakeholders are? Who would be number one on that list?In any organization, employees…
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As a small, local business it’s important to build relationships within the local community. But as a small, local business there isn’t always time to…
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Today’s technology makes it easy to engage with customers when things are going great. But what about when things aren’t going so well?How you engage with…
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I attend a lot of events for our clients. Sure, I attend when necessary to perform specific tasks related to my work on their behalf, such as for press…